1. About the Services
Chivs Tiffin is a food subscription and meal delivery service operated by Savorynest Pvt Ltd (“Chivs Tiffin,” “we,” “us,” or “our”).
We provide meal subscriptions, one-time meal orders, daily craving selections, doorstep delivery, customer support, and related food services through our mobile application and website.
We reserve the right to modify, suspend, or discontinue any feature of the Services, subject to applicable law.
2. Eligibility
You must be at least 18 years of age and legally capable of entering into a binding contract under applicable Indian laws to use the Services.
If you are using the Services on behalf of another individual, organization, or corporate entity, you represent and warrant that you have full authority to bind them to these Terms.
3. Account Registration & Security
To access subscriptions, daily craving selections, and order tracking, you must register an account using a valid mobile number and authentication details.
You agree to:
- Provide accurate, truthful, and complete personal and delivery details.
- Maintain the confidentiality of your account credentials and OTPs.
- Not share your account or credentials in any manner that creates security, misuse, or billing risks.
- Notify us immediately at support@chivstiffin.com if you suspect unauthorized access or security breach.
- Use the Services solely for lawful, personal food delivery and subscription purposes.
We reserve the right to suspend or terminate accounts that provide fraudulent information or engage in abusive, deceptive, or unauthorized activities.
4. Subscriptions
Chivs Tiffin offers flexible meal subscription plans (including Silver and Gold tier options for 10-day, 20-day, 30-day, or other durations as displayed in the app).
- The exact plan specifications, meal count, validity window, delivery slots (Lunch / Dinner), and pricing are clearly shown at checkout prior to purchase.
- Silver Plan: Entitles the subscriber to one meal selection per eligible delivery slot.
- Gold Plan: Entitles the subscriber to two meal selections per eligible delivery slot.
- Unless expressly stated otherwise, a subscription is a prepaid meal delivery service and does not represent an equity investment, financial deposit, or corporate membership in Savorynest Pvt Ltd.
5. Meal Selection & Craving Customization
Subscribers may customize their daily meal and sabji preferences from the available menu options displayed in the app.
- Cutoff Deadlines: Meal customizations or cravings must be updated before the kitchen preparation cutoff time (e.g., morning cutoff for Lunch, afternoon cutoff for Dinner) as displayed in the app.
- If no craving selection is made before the cutoff, the default homestyle meal combination for that day will be prepared and dispatched.
- If a selected dish becomes unavailable due to supply shortages or seasonal market constraints, our kitchen team will substitute it with an equivalent, high-quality homestyle alternative.
6. Orders and Delivery
You are responsible for providing an accurate delivery address, floor/unit number, landmark, and accessible delivery instructions.
- Delivery time windows are estimates and may vary due to road traffic, adverse weather, peak demand, or operational factors beyond our reasonable control.
- Our delivery partners may contact you via call or in-app notification upon arrival to complete doorstep handover.
- If the delivery partner is unable to reach you or access the premises after reasonable attempts, the meal may be marked as delivered or returned, and re-delivery charges may apply.
7. Pricing and Taxes
All prices displayed in the app are in Indian Rupees (INR) and include applicable taxes (GST) unless indicated otherwise at checkout.
We reserve the right to revise menu prices, delivery fees, packaging charges, or subscription rates at any time. Any applicable prices will be explicitly shown to you before you confirm payment.
8. Payments
All payments for one-time orders and subscriptions must be made through authorized payment methods available in the app (UPI, Credit/Debit Cards, Net Banking, Wallets, or Cash on Delivery where applicable).
By placing an order, you authorize our certified third-party payment partner (Razorpay) to process the billed amount. We do not guarantee continuous availability of every specific payment mode.
9. Cancellation, Refunds, and Service Issues
Cancellation and refund requests are governed by the following rules:
- Instant Food Orders: Can only be cancelled before kitchen food preparation commences. Once cooking or dispatch has begun, instant orders cannot be cancelled or refunded.
- Subscription Meals: Daily meals can be skipped or paused without losing meal credits if done before the designated cutoff time in the app.
- Kitchen Unserviceability / Operational Failure: In the rare event that Chivs Tiffin cannot fulfill an accepted order or delivery due to operational constraints, a full refund or equivalent wallet credit will be issued.
- Refund Processing: Approved refunds will be credited back to your original payment method or wallet within 5–7 business days, subject to your banking partner's turnaround time.
10. Customer Responsibilities
As a customer, you agree to:
- Provide accurate receiver phone numbers and clear delivery directions.
- Treat delivery partners, kitchen staff, and customer care executives with respect and courtesy.
- Not exploit discounts, referral incentives, promotional codes, or platform bugs.
- Not submit fraudulent orders, chargeback claims, or fictitious payment confirmations.
- Not use automated scrapers, bots, or reverse engineering tools on our platform.
11. Food Safety, Hygiene and Allergies
Savorynest Pvt Ltd adheres to stringent hygiene, sanitation, and FSSAI food safety regulations across all kitchens and delivery processes.
- Our meals are cooked fresh daily using quality ingredients and packed in food-grade, hygienic packaging.
- Allergen Notice: Meals are prepared in commercial kitchen environments where common food ingredients (such as dairy/paneer, gluten/wheat, mustard, peanuts, tree nuts, and spices) are handled. We cannot guarantee 100% allergen-free isolation.
- Customers with severe food allergies or medical dietary restrictions are advised to review ingredients carefully and consult customer care before ordering.
- If you encounter any food quality issue, please report it via in-app support within 2 hours of delivery along with photographic evidence for prompt inspection and resolution.
12. Intellectual Property
The Chivs Tiffin name, logo, graphic designs, meal curation systems, trademarks, mobile app interfaces, and software codebase are the exclusive intellectual property of Savorynest Pvt Ltd.
You may not duplicate, copy, modify, distribute, publish, reverse engineer, or commercially exploit any material from our platform without our prior written consent.
13. User Content & Feedback
If you submit meal reviews, dish ratings, feedback, testimonials, or photos via the app or social channels, you grant Savorynest Pvt Ltd a royalty-free, perpetual, worldwide license to use, display, and share that content to improve our service offerings and platform experience.
14. Prohibited Activities
You must not:
- Use the Services for fraudulent, illegal, or malicious activities.
- Attempt unauthorized access to backend servers, databases, or third-party APIs.
- Interfere with network connectivity or introduce viruses, trojans, or malicious scripts.
- Harass, abuse, threaten, or discriminate against delivery executives, chefs, or staff.
- Publish defamatory, deceptive, or infringing content.
15. Suspension and Termination
We reserve the right to immediately suspend or permanently terminate your account and access to the Services if you breach these Terms, engage in abusive behavior, or attempt fraud.
You may discontinue using our Services at any time by deleting your account through the mobile app settings. Termination does not extinguish any pre-existing payment obligations.
16. Disclaimer of Warranties
The Services are provided on an “as-is” and “as-available” basis. While we strive for absolute consistency, punctuality, and quality, we do not warrant that the Services will be uninterrupted, completely error-free, or available in every location at all times.
17. Limitation of Liability
To the maximum extent permitted by applicable Indian law, Savorynest Pvt Ltd, its directors, employees, franchise partners, and agents shall not be liable for any indirect, incidental, punitive, or consequential damages arising from your use or inability to use the Services.
18. Governing Law & Dispute Resolution
These Terms shall be governed by and construed in accordance with the laws of India.
Any disputes, claims, or controversies arising out of or in connection with these Terms or the Services shall be subject to the exclusive jurisdiction of the competent courts in India having jurisdiction over Savorynest Pvt Ltd's registered office.
19. Changes to These Terms
We may amend or update these Terms periodically to reflect changes in our service models, technology, or legal requirements. Updated Terms will be published with an updated effective date. Continued use of the Services following modifications signifies your acceptance of the revised Terms.
20. Contact Us
For any queries, feedback, or legal notices concerning these Terms and Conditions, please contact us at:
Savorynest Pvt Ltd (Chivs Tiffin)
Email: support@chivstiffin.com / privacy@chivstiffin.com
Website: https://chivstiffin.com
In-App Support: Profile ➔ Help & Support