1. Who We Are
Chivs Tiffin is a food subscription and delivery service operated by Savorynest Pvt Ltd (“Chivs Tiffin,” “we,” “us,” or “our”).
We provide meal subscriptions, one-time meal orders, daily craving selections, doorstep delivery, customer support, and related food services through our mobile application and website.
This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you use our Services.
2. Information We Collect
We collect only the information reasonably necessary to provide, improve, secure, and support our food delivery and subscription services.
2.1 Information You Provide
Depending on how you use the app, we may collect:
- Account information: Name, verified mobile number, email address, and authentication credentials.
- Profile information: Profile photo, date of birth, dietary preferences, and account settings.
- Delivery information: Delivery address, floor/flat number, landmarks, location instructions, and selected meal delivery time slots (Lunch / Dinner).
- Order information: Subscription plan (Silver/Gold), selected daily sabjis, instant meal orders, order history, and tiffin bag dispatch/collection status.
- Payment information: Payment transaction ID, payment status, invoice details, and billing reference. Chivs Tiffin does not store complete debit/credit card numbers, CVVs, UPI PINs, or net banking passwords.
- Customer support information: Messages, complaints, chat history, and feedback submitted when contacting our support team.
- Reviews and ratings: Meal feedback and ratings voluntarily submitted through the app.
2.2 Information Collected Automatically
When you use our Services, we may collect:
- Device model, operating system version, unique device identifiers, and mobile network details.
- IP address, network connection status, and basic security logs.
- App activity, crash logs, and performance metrics to troubleshoot technical issues and optimize app stability.
2.3 Location Information
With your explicit permission, we collect precise location data only while the app is actively in use (foreground) to help you select or confirm your delivery address, verify franchise serviceability, and coordinate accurate meal deliveries.
You can enable or disable location permissions at any time through your device settings. If disabled, you can still select delivery locations manually on the map.
2.4 Notifications
We send push notifications and SMS updates regarding:
- Subscription renewals, upcoming expirations, and daily craving cutoff reminders.
- Order preparation, dispatch status, and live delivery partner arrival.
- Account security alerts and important service updates.
You may manage push notification preferences anytime through your mobile device settings.
3. How We Use Your Information
We use your personal information to:
- Create, authenticate, and manage your customer account.
- Process meal subscriptions, daily sabji choices, and instant food orders.
- Prepare and deliver hygienic meals to your designated delivery address.
- Provide responsive customer care and resolve order issues.
- Process payments, verify transactions, and issue digital invoices.
- Send essential service alerts and meal selection reminders.
- Maintain platform security, detect fraud, and prevent service misuse.
- Analyze platform usage to improve food quality, delivery speed, and user experience.
- Comply with applicable legal, accounting, and food safety regulations.
4. How We Share Information
We share information only with trusted service partners strictly necessary to operate our services:
- Payment Processors: Razorpay (PCI-DSS compliant payment gateway).
- Cloud Infrastructure: Amazon Web Services (AWS Lightsail) for secure data hosting.
- Authentication & Notifications: Google Firebase (Phone OTP authentication and Firebase Cloud Messaging).
- Mapping & Geolocation: Google Maps Platform for address search and geocoding.
- Delivery Partners & Kitchen Outlets: Delivery riders and authorized franchise kitchens receive only the customer name, delivery address, phone number, and meal items necessary to prepare and deliver the order.
- Legal Authorities: Regulatory authorities or law enforcement only when strictly required by applicable Indian laws.
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
5. Payments
All digital payments are processed through certified third-party payment gateways (Razorpay). Chivs Tiffin receives only payment confirmation status and transaction reference IDs. Your payment details are encrypted and handled directly by the payment processor under their respective privacy and security standards.
6. Data Retention
We retain personal information only for as long as necessary to fulfill service operations, maintain accounting records, resolve customer support inquiries, prevent fraud, and comply with statutory legal and tax obligations.
7. Account Deletion
You have full control over your account. You can request permanent account deletion at any time by:
- Navigating to Profile ➔ Settings ➔ Delete Account inside the Chivs Tiffin mobile application; or
- Emailing our data privacy team at support@chivstiffin.com.
Upon deletion, your personal profile, passwords, authentication tokens, saved addresses, and active cart will be permanently wiped. Essential financial transaction records are retained in an anonymized format for accounting and tax compliance.
8. Your Privacy Choices
You have the right to:
- Access and review the personal information stored in your account.
- Update or correct your profile details and saved delivery addresses anytime.
- Request permanent deletion of your account and personal data.
- Manage or withdraw app permissions (Location, Notifications, Camera/Storage) via your device settings.
To exercise any of these rights, contact us at privacy@chivstiffin.com.
9. Security
We implement robust administrative, technical, and physical security measures (including SSL/TLS encryption, bcrypt password hashing, and token-based authentication) to safeguard your data against unauthorized access, alteration, or disclosure.
10. Children’s Privacy
Our Services are intended for general adult audiences and working professionals. We do not knowingly collect personal information from individuals under 18 years of age without parental or guardian consent.
11. Third-Party Services
Our Services may contain links to third-party services (e.g. payment portals, social sign-in). We are not responsible for the privacy practices or content of third-party platforms.
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically. When significant updates are made, we will notify you through the mobile app, website, or email notice with the updated effective date.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please reach out to us:
Savorynest Pvt Ltd (Chivs Tiffin)
Email: privacy@chivstiffin.com / support@chivstiffin.com
Website: https://chivstiffin.com
Customer Helpline: Available in-app via Help & Support