Customer Care & Support

    Help & Support

    📅 Last updated: 5 September 2026

    How can we help you today?

    We are here to assist with your meal deliveries, subscriptions, account queries, and franchise partnerships.

    Official Support Channels

    Operating Hours

    Monday to Sunday: 9:00 AM – 9:00 PM (IST)

    Frequently Asked Inquiries

    • Subscription Pauses & Resumes: You can pause or adjust your active subscription directly in your customer account or by calling support.
    • Instant Order Tracking: Track real-time live kitchen preparation and delivery progress directly on the Chivs app.
    • Delivery Feedback: Rate your meal and delivery partner right after the order is completed.